In-Store Pickup

What is In-Store Pickup?

For your convenience some of our items are eligible to be ordered and paid for online and picked up at a store near you.

How do I place an order for In-Store Pickup?

To see if an item is eligible for In-Store Pickup, consult the list of participating stores in the store locator at the checkout after selecting "Store pick up" shipping option. Find your closest store location by typing in your ZIP code or postal code and select a store.You will receive an order confirmation email that the order has been placed and a second email once the order is ready. Please wait until you receive the Ready for Pickup email before going to the store to pick up the order.

How do I know when my order is ready for pickup?

You will receive an email once the order is ready for pickup.

What do I need to bring to pick up my order?

Please bring a copy of your Ready for Pickup email, the credit card used to purchase and a valid photo ID.

Can someone else pick up an order for me?

No

Where in the store can I pick up my order?

Once you arrive at the store one of our store associates will assist you with your order.

How long will orders be held in the store?

In-Store Pickup orders will be held for 10 days after you receive your Ready for Pickup email. You will receive an email once the item is ready for pickup and a return and refund email if you do not pick up the order wihin the time limit.

What happens if I am unable to pick up the order within the pickup window?

If you do not pick up your order within the pickup window, your order will be automatically returned, and you will receive the refund.

When will I be charged?

Your payment will be authorized when you create your order and charged as soon as it is shipped from our warehouse.

Who do I contact with any questions about my In-Store Pickup?

Please contact Customer Care with any questions regarding your online order.

Can I return my In-Store Pickup order?

Yes, our standard return policy applies to In-Store Pickup orders. Click here for more information on returns & exchanges.

Are there any products that are excluded from In-Store Pickup?

Yes, some items may be restricted from In-Store Pickup due to limited availability and shipping restrictions.

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