Customer care

An E-Gift card is an electronic gift card perfect for any time of the year. Select the amount you would like to give (between $25 and $500) and select the date you want to send it. We e-mail it to the recipient's inbox. It's that simple!

Classic Gift Cards and E-Gift Cards can be redeemed at any GUESS, Marciano or GUESS Factory branded retail stores or online stores in the United States and Canada. Classic Gift Card: To redeem in-store, present Gift Card to the associate at checkout before beginning the transaction. To redeem online, during checkout enter your Gift Card number, pin number and click apply. E-Gift Card: To redeem in-store, simply present your E-Gift Card email (printed out or on your mobile device) to the associate at checkout before beginning the transaction. To redeem online, press the “Click to Activate” link located at the bottom of your original E-Gift Card email. You will then be redirected to a separate page with your pin number. You will need to enter both your 16-digit E-Gift Card number and your 8-digit pin number on the payment page during checkout.

Order processing times may vary by the time of day the order is placed, but the recipient will normally receive the E-Gift Card within six hours after the order is placed and payment is authorized and verified. E-Gift Cards purchased after 3:00 p.m. PT Monday through Friday will not be processed until the following day. E-Gift Cards purchased after 3:00 p.m. PT on Saturday, or on Sunday will not be processed until the following Monday.

You may select to send an E-Gift Card to a recipient up to 60 days after the date of purchase. Your credit card will be billed on the date of purchase.

You may redeem up to three Classic Gift Cards/E-Gift Cards per online order for a total of up to $1000.00 on a single transaction.

If you have further questions about the above return policy, return and exchange instructions or require additional assistance, please email our Customer Care department or call us at 1-877-44-GUESS (1-877-444-8377).

Coupons and discounts cannot be applied to Gift Card and E-Gift Card purchases. If other merchandise is included in your order, the coupon value will apply only to those items.

Sales tax will not be applied to Gift Card and E-Gift Card purchases. If other merchandise is included in your order, tax will apply only to those items.

Treat Gift Cards and E-Gift Cards like cash. GUESS?, Inc. will not be responsible for lost or stolen Gift Cards or E-Gift Cards. Both GUESS Gift Cards are transferable and contain no expiration date.

GUESS Gift Cards and E-Gift Cards are non-refundable and cannot be exchanged or resold and cannot be redeemed for cash (except where required by law).