GUESS Élite FAQs

How do I earn points?

You receive 50 bonus Points when you join GUESS Élite. You can earn additional Points by completing your profile, referring friends and participating in other eligible activities. You also receive one Point for every dollar spent, before sales tax, on qualifying purchases.

What are qualifying purchases?

Qualifying purchases include eligible merchandise purchased online and at participating stores. Shipping charges, taxes, returned merchandise and certain excluded products do not qualify. Points are earned when purchasing a gift card, but not when using a gift card as payment.

What is the difference between pending points and available points?

Pending Points are Points earned from qualifying purchases that are not yet available for redemption. Points from online purchases remain pending for 30 days after delivery to allow for returns. Once available, Points can be redeemed for Rewards.

Do my points expire?

Yes. Points earned during the calendar year remain available for redemption through March 31 of the following year. Any unused Points from the previous year expire after March 31.

When I return an item, how are my points affected?

Points earned from returned merchandise will be deducted from your account. If you have already redeemed those Points for a Reward, your Point balance and Reward may be adjusted accordingly.

How do I inquire about missing points from my transaction history?

If Points from a qualifying purchase are not reflected in your account, please contact Customer Care at 1-877-44-GUESS (1-877-444-8377).

Can I get points for purchases made prior to my GUESS Élite membership?

Only qualifying purchases made after enrolling in GUESS Élite are eligible for Points.

How do I check my account balance?

You can view your available Points, Rewards and membership level by signing in to My Account on GUESS.com. You can also request assistance at a participating store or contact Customer Care at 1-877-44-GUESS (1-877-444-8377).

Why does my account balance not reflect the points from my transaction receipt?

Points from in-store purchases may take up to 30 minutes to appear in your account. Points earned from online purchases remain pending for 30 days after delivery before becoming available for redemption.

Why don't I see the points from my most recent purchase?

Points may take up to 30 minutes to appear in your account following an eligible in-store purchase. If your Points are still missing, please contact Customer Care at 1-877-44-GUESS (1-877-444-8377).

Why has my points account balance decreased?

Your Point balance may decrease when you redeem Points for a Reward, return merchandise that previously earned Points, or when unused Points expire. Redeeming Points for a Reward does not reduce the Points earned toward your membership level.

What should I do if I think there is an error in my point account?

Contact Customer Care at 1-877-44-GUESS (1-877-444-8377).

Do qualifying purchases made outside the country I signed up in count toward my GUESS Élite membership?

Yes. North American GUESS Élite members can earn Points on qualifying purchases made in the United States and Canada, where the program is active. Points are calculated based on the eligible purchase amount in the local currency.

How do I earn a Reward?

GUESS Élite members can redeem their available Points for a Reward. Three Reward amounts are available: $15 for 250 Points, $35 for 500 Points, and $75 for 750 Points. Points are not automatically converted into Rewards.

How can I redeem a Reward?

Rewards can be redeemed online or at participating stores. To redeem a Reward online, sign in to your GUESS account, go to your shopping bag and select an available Reward to apply to your purchase. To redeem a Reward in store, let the cashier know at checkout. Your purchase total before tax must be equal to or greater than the Reward value. Only one Reward can be used per transaction.

Do my Rewards expire?

Rewards expire three months from the date they are activated and can only be used once. You can check your available Rewards and expiration dates in My Account.

If I return an item I used a Reward to purchase, do I get my Reward back?

When merchandise purchased using a Reward is returned, the corresponding Points used for that Reward will be credited back to your account. For partial returns, a portion of the Points will be credited back based on the merchandise returned.

What can I purchase using my GUESS Élite Rewards?

Rewards can be used toward qualifying merchandise at participating stores and online. The purchase amount before tax must be equal to or greater than the Reward amount. Rewards can be used with eligible promotions and markdowns but cannot be combined with other coupons or offers. Rewards cannot be redeemed for cash.

How do I sign up for GUESS Élite?

You can enroll online at GUESS.com, or at participating GUESS, GUESS Factory and Marciano stores in the United States and Canada. A valid email address is required to become a member and access program benefits.

Who may join?

GUESS Élite is available to eligible residents of the United States and Canada who meet the program's membership requirements. Each membership is limited to one individual and is nontransferable.

What information do I need to join GUESS Élite?

To join GUESS Élite, you must provide a valid email address, mobile phone number, first and last name, date of birth, gender, country of residence and preferred language.

Can my friends and family share my GUESS Élite membership?

No. GUESS Élite memberships are nontransferable and may only be used by the individual member for their personal benefit.

Where can I use my GUESS Élite membership?

GUESS Élite is available at participating stores and online in the United States and Canada. North American members can earn Points and use eligible Rewards and membership benefits in both countries, where the program is active.

Where is my nearest store?

Find your nearest participating GUESS, GUESS Factory or Marciano location using the Store Locator on GUESS.com.

How do I sign up for GUESS Élite online if I am new to GUESS and do not have an existing account?

From the homepage, select Sign In or Register to create an account. Follow the registration instructions to join GUESS Élite. Once registered, you can access your membership information through My Account.

What are the GUESS Élite membership levels?

GUESS Élite has four membership levels based on Points earned during the calendar year:

Classic: 0–249 points
Premium: 250–499 points
Prestige: 500–999 points
Ambassador: 1,000+ points

How do I reach a higher membership level?

Your membership level is determined by the total Points earned during the calendar year. As you earn more Points through qualifying purchases and eligible activities, you can reach higher membership levels and access additional benefits.

What are the benefits of each membership level?

GUESS Élite offers different benefits based on membership level, including birthday offers, exclusive promotions, shipping benefits, early access to new collections and other member experiences. Additional benefits become available at higher membership levels. Sign in to My Account to view your current level and available benefits.

Why has my membership level changed?

Your membership level is based on qualifying Points earned during the calendar year. Returns may reduce the Points counted toward your membership level. If your updated Point total falls below the minimum required for your current level, your membership level may be adjusted.

Will my registration information be shared outside of GUESS?

The personal information you provide as a GUESS Élite member will be handled in accordance with the GUESS Privacy Policy available on GUESS.com. Your communication preferences determine which marketing communications you receive.

How do I view my GUESS Élite membership benefits?

Sign in to My Account on GUESS.com to view your membership level, available Points, Rewards and eligible benefits.

How do I receive my birthday offer?

GUESS Élite members receive a birthday offer based on their membership level. The offer is valid during the member's birthday month and can be used once. Sign in to My Account to view your available benefits.

What happens to my existing GUESS List membership?

Eligible existing GUESS List members automatically transition to GUESS Élite. Existing Points transfer at the same value, available Reward value converts to GUESS Élite Rewards, and members are assigned a starting membership level based on their existing membership and Points.

What happens to my existing GUESS List Rewards?

Existing GUESS List Reward value automatically converts to the available GUESS Élite Reward amounts.

How do I log in to my account?

From the homepage of GUESS.com, select My Account or Sign In. Enter your email address and password to access your account.

What if I forget my password?

From the sign-in page, select Forgot Password and follow the instructions to reset your password.

How do I activate my GUESS Élite account?

To activate your account, create a password using the email address associated with your membership. Once activated, you can sign in to My Account to view your Points, Rewards, membership level and benefits.

How do I change my membership profile?

You can update your personal information by signing in to My Account on GUESS.com and editing your profile.

Why is it important to activate my account and keep my contact information current?

Activating your account gives you access to your GUESS Élite membership information and benefits. Keeping your contact information current helps ensure you receive important program updates, offers and eligible benefits.

What if I did not provide my membership information at the time of purchase?

Contact Customer Care at 1-877-44-GUESS (1-877-444-8377) and provide your transaction details, including the transaction number, store location, purchase date and transaction total.

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