Orders

Where does GUESS online accept orders from?

We are able to accept orders within all 50 United States. Canadian customers, please visit:

GUESS.com/ca/

MARCIANO.com/ca/

GUESSFACTORY.com/ca/

Where I can track the status of my order?

Your GUESS tracking number will be included in your shipment confirmation email. If you are registered at GUESS Online, simply Sign In with your Username and Password and go directly to the Order History section. Follow the link directly to the UPS site and enter your GUESS tracking number.

What payment methods are accepted?

GUESS Online accepts Visa, Mastercard, American Express, Discover, Paypal, and GUESS Gift Cards. Please note that PayPal and GUESS Gift Cards cannot be combined at this time. With credit card orders, we will not bill your card until we ship your order. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your financial institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card. GUESS reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone.

UPS Access Delivery Point

UPS Access Points are vetted, and trusted partners based in locations throughout the US.


How does it work?

Select UPS Access Point during checkout and enter your ZIP code to see locations near you. Your item(s) will be shipped to the location of your choice. You will receive an email when your order is ready to pick up. You will need to show a valid government ID and tracking number when collecting your order.

The hours of the UPS Access Point will vary; they will be displayed when you select a location.


How long will my order be available to pick up?

Your package will be available for 7 calendar days. An email reminder will be sent to you if your package if it is not picked up before the 7 days expire and the order is returned to us.

How do I place a gift order?

When placing your order, please select "Is this a Gift?" during the checkout process. Price tags will be removed from the item(s) and a gift receipt with no pricing information will be included with the order. You may also include a brief message that will be printed on the gift receipt.