Billing & shipping
Where I can track the status of my order?
Your GUESS tracking number will be included in your shipment confirmation email. If you are registered at GUESS Online, simply Sign In with your Username and Password and go directly to the Order History section. Follow the link directly to the UPS site and enter your GUESS tracking number.
NOTE: It may take up to 24 hours before your tracking information is available online
What payment methods are accepted?
GUESS Online accepts Visa, Mastercard, American Express, Discover, Paypal, Amazon Payments, and GUESS Gift Cards. Please note that PayPal and GUESS Gift Cards cannot be combined at this time. With credit card orders, we will not bill your card until we ship your order. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card. GUESS reserves the right to request additional identification, if this is needed, we will contact you by e-mail or telephone.
What are my shipping options to Canada?
GUESS Online offers the following shipping options to Canadian buyers:
Standard | $13 CAD | 5-7 Business Days
Second Day | $25 CAD | 2 Business Days
Next Day | $40 CAD | 1 Business Day
*Unless stated otherwise, free shipping offers apply only to Standard Ground Shipping.
*National Shipping applies to Yukon, Northwest Territories, and Nunavut.
**For Expedited and Next Business Day shipping, orders must be placed Monday through Friday before 11:00 a.m. PT to be shipped the same day. Packages will be shipped and delivered Monday-Friday (excluding holidays). Orders placed after 11:00 a.m. PT on Friday or any time on Saturday and Sunday do not ship until the following Monday.
***Time in transit varies on origin and destination. Not all areas are eligible for expedited or overnight shipping. Please contact Customer Care at 1-877-44-GUESS (1-877-444-8377).
Shipping to P.O. boxes and APO & FPO addresses
Shipping time estimates
How do I place a gift order?
When placing your order, please select "Is this a Gift?" during the checkout process. Price tags will be removed from the item(s) and a gift receipt with no pricing information will be included with the order. You may also include a brief message that will be printed on the gift receipt.